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BetterBots will only accept returns of defective mechandise that qualifies under the warranty policy below.
We warrant all BetterBots products against defects in materials and workmanship under ordinary consumer use for 90 days from the date of original retail purchase. During this warranty period, if a defect arises in the product, and you follow the instructions for returning the product, we will, at our option, either (i) repair the product using either new or refurbished parts, (ii) replace the product with a new or refurbished product, or (iii) refund the purchase price of the product.
This limited warranty applies only to hardware components that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use.
Please contact Customer Service at firstname.lastname@example.org for an RMA (Return Material Authorization) number and specific instructions about how to obtain warranty service for your product.
In general, you will need to deliver your product, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service.
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY US IN OUR SOLE DISCRETION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.